Extremely Disappointed already

Downloaded the app this morning, purchased the Abc mouse 1 year membership this morning before downloading the app and I still have yet to get into the app. It has been showing the loading bar for 3 hours.. I closed out of the app, restarted my phone and it still will not load.. My son and daughter got so excited hearing the app open and I cant even get passed the loading page to get my kids info loaded so they can start playing. If Im still having trouble this afternoon I think Im going to call and have them cancel it. Very disappointed..

KrysNye about ABCmouse: Reading & Math Games