Over Hyped and Bad Support

We signed up after seeing the many tv ads and wanted to see if our child would be interested like he is with other learning apps. The concept is good, however the implementation is bad.

Important note, create a login if you sign up otherwise you do not have a login to ever cancel it. When signing up through the App Store you dont have a log in and you cant login or access the settings in the app. To cancel I submitted several messages submitted through their web site and no response. What is really frustrating is they spend millions on advertising, but they do not have a phone number to call them. Really? Every company has a phone number to contact them and yet they only provide a web form that has been unresponsive. The good news is Apple provides away to cancel it through subscription management.

The apps are slow to load and that makes it hard to keep little ones focused. The app is hard to navigate and they created too things for kids to do. Maybe its good for kids 5+? It would be better with fewer sub-apps that have to load and a much clearer direction what to do next and how to continue where they left off.

I like the concept, disgusted by their customer support, and believe the app could be much better if they streamlined it.

Stan376 about ABCmouse: Reading & Math Games, v4.02