A major bug

I have made an account with no problem, but when I go to the learning path to put on a video, the screen pops up, but the video wont play. As a matter of fact, it wont even load. We can wait for ten minutes and it will still say at 00:00 and 0:00 left of the video. The play button does nothing to fix this also. Please fix this soon.

Scarlethalo about ABCmouse: Kids Learning Games, v5.2