Fast to subscribe and so hard to unsubscribe

When you subscribe its always instant. And it says that first month is free. So we did get into it. We have it for about 2 months now and we were charged 7.99 per month. Now we are asking them to cut our subscription and it takes almost 2 hours for the apple care to answer me. This app is such a pain in the head to cut out of your subscription. I wouldnt recommend it to anyone ever again. I was dumbfounded and promised a lot but I guess I was wrong.

Mica P. about ABCmouse: Kids Learning Games, v5.5