App doesnt work

This app is slow and constantly freezes. $60 for a horrible experience. Neither me nor my 4 year old have the patience to wait several minutes for a simple puzzle to load. I will be canceling. I had high hopes for the content but the advertising is deceptive to the extent it shows the ability to seamlessly use the app.

UPDATE: Support is horrible. You submit a request and at some later date you get a cryptic email response. You click on a link to see the brief one line response. I was told to update IOS. I followed the advice and it did not work. You could spend weeks figuring this out. Where is support?

B23956 about ABCmouse: Reading & Math Games, v5.7